Shipping Policy and Processing Times

SHIPPING AND PROCESSING TIMES

We're a small business living in an Amazon world. Although one day we hope to process orders in 1-2 days, today we are closer to 3-5 days. Thank you for your patience as we ramp up processes and staffing to shorten these lead times.

That said, we'll always strive to ship your order as soon as possible.

If you ordered custom wheels with tires, our current lead time is 3-4 weeks (as described in our product descriptions).

If you ordered 2 or more items, you may receive multiple tracking numbers arriving on different days.

If you have any questions about your order, please use the chat feature on our website

POTENTIAL FRAUD AND RISK POLICY

At Charged Cycle Works, we take your security seriously. In certain cases, orders placed through our website may be flagged as "Potential Fraud" by our automated system. This system evaluates multiple factors to ensure the safety of our transactions. If an order is flagged, we will request the customer to provide a valid photo ID to verify the purchase. The ID must meet the following criteria:

• Must be valid, not expired or undefined
• The photo must be clear and easily identifiable
• The address must match the billing address provided during the order
• The ID must be recognized as an acceptable form of photo identification by the U.S. Government, including:
  1. U.S. Passport
  2. Driver’s License or state-issued ID card
  3. ID card issued by federal, state, or local government (with a photo, issue date, and expiration date)
  4. U.S. Military ID issued by the Department of Defense
  5. Military Dependent ID
  6. Native American Tribal ID
  7. Permanent Resident Card (Green Card)

Charged Cycle Works is unable to process flagged orders without a valid photo ID that meets these requirements. Any orders confirmed as fraudulent will be reported to the appropriate authorities, including the Federal Bureau of Investigation (FBI) Cyber Crimes Department.